Project Management

[ Project Management Topics ]

Communication Management

"Speak less.. No one ever put their foot in their mouth when they were not speaking. Worse, if you are speaking, you can't be listening, and we always learn much more from listening." - Mark H. McCormack

"Just as a wise man can say a foolish thing, a fool can say something wise once in a while." - John Capozzi

General Model for Communications

Thinking > Encoding > Symbols > Transmitting > Perceiving > Decoding > Understanding

Methods:

Context:

Some Managerial Styles of Communication

Approaches to Structure

  Direct Indirect
Informative Main points followed by subsidiary points Subsidiary poitns preceding main point
Persuasive Recommendation backed by arguments Argumentsm leading to recommendation

"Everyone does what they believe to be right, that is important to remember" - Drewry

"I may disagree with what you have to say, but I shall defend, to the death, your right to say it" - Voltaire

Barriers to communications

Reflective response

Reflection, or reflective response technique, borrowed from certain types of counseling techniques, is designed to elicit as full a sense as possible of the speaker's thoughts and especially feelings. It is a way of helping someone explore her own personal meanings. This technique involves reflecting back to the speaker what you believe she has said in order to verify (or clarify) your understanding and to encourage the speaker to continue elaborating on her point of view.

Six Ways to an Effective Presentation

Deliberate Feedback

Improving communications

"A truth that disheatens is because it is true is of far more value than the most stimulating of falsehoods" - Maeterlink

'Never does a man portry his own characte rmore vividly, than in his manner of portraying another" - Richter.